Privacy policy

1. Data controller

The controller of personal data is Isabella Delgado, owner of Bloom Experience, with professional address in Madrid (Spain) and contact email bloom.experience@proton.me.

2. Data we collect

We may process the following categories of data:

• Identification and contact data: name, email address, and the content of the message you send us through the form.
• Technical browsing data: IP address, browser type, pages visited, and similar data that may be generated automatically by hosting or measurement tools, when they are active.

3. Purposes of processing

We process your data to:

• Respond to information requests and manage communication initiated through the contact form or by email.
• Manage the professional relationship when you request information about individual processes, corporate programs, or other services.
• Comply with applicable legal obligations and maintain the security of the website.

We do not use your data to send unsolicited commercial communications or for automated profiling with legal effects.

4. Legal basis

The legal basis for processing is:

• Your consent, when you contact us voluntarily through the form or by email (Art. 6.1.a GDPR).
• The performance of pre-contractual or contractual measures, when the communication is aimed at contracting or starting a service (Art. 6.1.b GDPR).
• Legitimate interest in maintaining the security and proper functioning of the website (Art. 6.1.f GDPR), where applicable.

5. Recipients and processors

Your data will not be disclosed to third parties except where required by law or necessary to provide the service. In that case, we may engage providers acting as processors (for example, hosting or email delivery services), under contracts that guarantee an adequate level of protection.

No international transfer of data outside the European Economic Area is envisaged. If it becomes necessary in the future, the safeguards required by applicable regulations will be adopted.

6. Retention period

We will retain your data for as long as necessary to handle your request and, where applicable, for any additional periods required by applicable regulations or while liability may arise. When they are no longer needed, they will be securely deleted or anonymized.

7. Rights of data subjects

You may exercise the rights of:

• Access
• Rectification
• Erasure
• Objection
• Restriction of processing
• Portability
• Withdrawal of consent, where processing is based on it

To exercise them, write to bloom.experience@proton.me indicating the right you wish to exercise and providing the information needed to verify your identity.

You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing does not comply with the regulations.

8. Security measures

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. No system is completely secure; therefore, we recommend not sending particularly sensitive information through the contact form.

9. Cookies

This site may use technical cookies necessary for its operation. If analytical or third-party cookies are introduced in the future, you will be informed and, where applicable, the corresponding consent will be requested.

10. Updates

We may update this policy to reflect legal or service changes. The current version will always be the one published on this page.

Last updated: August 2026